Update on Covid-19

Updated 2022-03-22

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Please check this page as any changes to our operations will be posted here.

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Hello from the Team at Artiste Studios – L’Orthodontiste.

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We are able to provide our full range of services for a limited number of sessions. We are constantly following updated guidances and best practices for the management of patient care. We have implemented the following protocols to keep everyone safe.

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Please feel free to reach out to us by email or online if you have any questions that are not addressed here. We will try to take your calls but understand that we may be delayed in answering the phone as we may be operating under higher levels of infection control.

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Appointments

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With regards to  appointments, given the current Covid-19 situation, we are observing the guidances of the CDO and FGDP to ensure the safety of you and the team. Please note that while we are taking utmost precautions, there may be a small possibility that infection may be spread due to the nature of dentistry.

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We normally would reserve sessions for you and confirm your appointment with payments taken in advance. We shall try to keep your appointment as usual but do understand that we may have to rearrange at short notice. Any credit will be automatically rolled over to the next appointment slot we are able to schedule for you. Please make sure you check your appointment confirmations carefully.

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Treatment Consent

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The Covid-19 Informed Consent and Declaration form will need to be returned when requested otherwise the tentative appointment will be released. Your informed consent shall continue to be in effect, unless you advise us otherwise in writing. You are required to inform us of any changes to the declarations as soon as possible. Please also update your medical history when required. Please click on the above links to access them. If you are having trouble loading the form, please use the alternate form in the email.

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We have been and continue to practise high standards of cross-infection control. As you are aware, our appointment times are generally scheduled longer and we strive to always keep our appointments with you.

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Our ventilation system is Swedish-designed. We have supplemented that with HEPA air filtration with an integrated UV disinfectant unit to thoroughly change the air in the surgery.

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Coming into the Practice

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We have always welcomed you and your family to visit with us. However, unless it is necessary for an accompanying person, please come to the appointment by yourself and ring the doorbell only at the appointed time. If there are any changes, we shall call you to let you know so please keep your mobile phone handy. We have always kept appointments running smoothly and we aim to minimise the number of people at reception. Please be on time as we shall have to cancel your session with a cancellation charge if we are unable to reach you at your appointed time.

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You are requested to come in wearing a mask. A homemade or cloth face covering is sufficient. You shall be asked to set this aside at specific time and asked to rewear it when we do not need to see your lovely smile. We will check your temperature with a contactless temperature scanner at the door before you come in and request that you disinfect your hands. This may not be the same as a Nespresso coffee but we trust you appreciate the level of care we take.

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We trust that you appreciate the care we have provided you in the past and we hope we shall be able to continue to provide excellent service during these times.

 

Yours Sincerely,

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The Team at Artiste Studios – L’Orthodontiste