Artiste Studios - L'Orthodontiste

Making a Complaint

At Artiste Studios - L'Orthodontiste, we believe in providing good quality care and service. We strive to meet and exceed your expectations each and every time, and if we have fallen short, we would sincerely like to know and hope to rectify it to the best of our ability. If you have a complaint or concern about the service you have received from any member of our team, please let us know.

 

HOW TO COMPLAIN

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.  If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible. This will enable us to establish what happened more easily. Please let us have details of your complaint within one month of the incident, as it will be difficult to establish relevant facts beyond that timeframe.

Confidential feedback can be provided here. Complaints should be addressed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it  with email subject title Complaint - [Insert your Full Name]. Alternatively, please write to:

 

Complaint

Artiste Studios - L'Orthodontiste

4 Hammersmith Broadway

London W6 7AL

 

When writing to us please note the following:

  • Please include your name, address, date of birth
  • If you have many issues you would like addressed, it can be helpful to list and number your concerns
  • Please make clear what you expect as an outcome of your complaint

 

WHAT WE WILL DO

We shall acknowledge your complaint or concern within three working days of receipt.  We will investigate your complaint within 25 working days. We shall then offer you an explanation and/or request a meeting to discuss the complaint. In investigating your complaint we shall aim to:

  • Establish the facts
  • Make it possible for you to discuss the problem with those concerned, if you would like this
  • Make sure you receive an apology, where this is appropriate
  • Identify what we can do to make sure the problem doesn't happen again

If you disagree with the response from your complaint, you may appeal to The Clinical Director at the above address. The Clinical Director may personally or appoint a member of the management team to address your concerns. Please include all relevant details as the appeal decision is final.

 

COMPLAINING ON BEHALF OF SOMEONE ELSE

If you are writing on behalf of someone else, please include your own name and address, as well as the patient’s details. We will also need to have written consent from the patient whenever disclosure of personal information is necessary, so please include his/her agreement to the content of the complaint. If the patient is unable to provide written authorisation because of ill health, please contact us for advice.

 

Our standard terms and conditions and any other agreements that you have entered into with us will continue to apply and you will receive the same level of care and service throughout this process.

 

Alternatively, fill out our no-obligation enquiry form below:





You are here: Home Complaint

Contact Us

Artiste Studios - L'Orthodontiste

4 Hammersmith Broadway

London W6 7AL

T 0208 563 2864

E info@artistestudios.com